Implementation of interactive dashboards to improve business decision-making

Abstract

This article addresses the importance and benefits of business intelligence (BI) in optimizing decision-making processes in the logistics services and foreign trade area of ​​a warehouse. It highlights how BI transforms large volumes of data into useful information for strategic and operational decision-making, improving the organization's competitiveness. The paper focuses on the implementation of a BI tool to streamline report generation, a process currently performed manually and generating unnecessary delays and operational burdens. The specific proposal is to implement an interactive dashboard to facilitate decision-making in the aforementioned area. The dashboard's usability was evaluated using the Systems Usability Scale (SUS), the results of which indicate good overall usability, although with identified areas for improvement. In conclusion, the use of BI tools can significantly transform data management in logistics organizations, providing a solid foundation for informed decisions and improving operational efficiency.